Privacy Policy

1. Definitions

Throughout this Privacy Policy the following terms carry the meanings assigned to them below, unless context clearly indicates otherwise.

• "Platform" — the mop888 website at https://mop888.cam and any associated services or applications.
• "We", "Us", "Our" — mop888 and the internationally licensed entity responsible for operating the Platform.
• "You", "User", "Player" — any individual who accesses, browses, registers on or uses the Platform.
• "Personal Data" — any information that identifies or can reasonably be used to identify a natural person, including name, email address, phone number, payment details and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or destruction.
• "KYC" — Know Your Customer; the identity and age-verification process required under our Terms & Conditions before a User may withdraw funds.
• "Cookies" — small data files stored on your browser or device when you visit the Platform, as further described in Section 11.

2. Data Controller

mop888 is the data controller for Personal Data collected through the Platform. As data controller, we determine the purposes and means of processing your Personal Data and bear primary responsibility for its protection.

If you have any questions about how we handle your data, or wish to exercise any of your rights described in Section 10, please contact us using the details in Section 12.

This Privacy Policy applies to all Users of the Platform worldwide, with a primary focus on players located in Indonesia, given that the Platform is specifically designed to serve the Indonesian market. Where Indonesian data-protection principles overlap with or exceed internationally recognized standards, we apply the higher standard.

3. Information We Collect

mop888 collects the following categories of Personal Data, strictly limited to what is necessary for the purposes described in Section 5:

We do not intentionally collect Sensitive Personal Data (such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data) unless you voluntarily provide it in a support communication and it is strictly necessary to resolve your query.

4. How We Collect Information

mop888 collects Personal Data through the following primary means:

• Directly from you — when you register an Account, complete the KYC process, make a deposit or withdrawal, contact our support team, or respond to a promotional survey.
• Automatically via technology — through cookies, session tokens, server logs and similar tracking technologies each time you interact with the Platform (see Section 11 for full details).
• From payment providers — when you initiate a transaction via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay or other approved payment channels, those providers may share confirmation and identity data with us to verify and reconcile the transaction.
• From fraud-prevention and verification services — we may receive identity and risk-assessment data from third-party verification agencies as part of the KYC process.

5. How We Use Your Information

mop888 uses collected Personal Data for the following purposes, each underpinned by a lawful basis described in Section 6:

1. Account administration — creating and managing your Account, verifying your identity and age, and processing deposits and withdrawals in IDR via local Indonesian banks and e-wallets.
2. Service delivery — providing access to sports betting (including BRI Liga 1, EPL, Champions League and Timnas Indonesia markets), live casino, togel (Indonesia's traditional numbers lottery), slot games and all other Platform products.
3. Security and fraud prevention — detecting and preventing fraudulent activity, money laundering, duplicate accounts and other Restricted Activities as defined in our Terms & Conditions.
4. Regulatory compliance — meeting obligations under applicable anti-money-laundering (AML) and know-your-customer (KYC) regulations, and responding lawfully to requests from competent authorities.
5. Responsible gaming — monitoring betting patterns to identify potential problem gambling behaviour and, where appropriate, applying account-level safeguards such as deposit limits or time-out periods in accordance with our Responsible Gaming policy.
6. Customer support — responding to queries, resolving disputes, and improving the quality of our Indonesian-speaking support team's interactions with players across Jakarta, Surabaya, Bandung, Bali and beyond.
7. Platform improvement — analyzing aggregated, anonymized usage data to understand how players interact with the Platform and to improve our products, features and user experience.
8. Marketing communications — sending you promotional offers, bonus notifications and seasonal campaign information (such as Idul Fitri, Ramadhan or Indonesian Independence Day promotions) where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting our support team.

6. Legal Basis for Processing

mop888 processes your Personal Data under one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity — processing is required to perform the contract between you and mop888 (i.e., to operate your Account, process bets and handle transactions).
• Legal obligation — processing is necessary for mop888 to comply with applicable AML, KYC and data-retention regulations imposed by the jurisdiction in which we are licensed.
• Legitimate interests — processing is necessary for mop888's legitimate interests in fraud prevention, Platform security, service improvement and responsible gaming monitoring, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent — for marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

7. Sharing of Personal Data

mop888 does not sell your Personal Data. We share it only in the following limited circumstances, and only to the extent strictly necessary:

• Payment processors — BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja and other approved payment providers receive the minimum transaction data required to process deposits and withdrawals on your behalf.
• Identity verification providers — third-party KYC and fraud-screening services receive identity document data solely for the purpose of verifying your eligibility to use the Platform.
• Game and software providers — providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Pocket Games Soft may receive a pseudonymous player identifier to deliver game sessions. They do not receive your full name, bank details or identity documents.
• Regulatory and law-enforcement authorities — where we are legally required to do so by a competent authority, court order or regulatory obligation, we will disclose the minimum Personal Data necessary to comply with that requirement.
• Business successors — in the event of a merger, acquisition or sale of all or part of mop888's business, your Personal Data may be transferred to the successor entity, which will be bound by terms no less protective than this Privacy Policy.

All third parties with whom we share Personal Data are required, by contract, to maintain appropriate technical and organizational security measures and to process your data only for the specified purpose.

8. Data Retention

mop888 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Once a retention period has expired, the relevant data is either permanently deleted from our systems or irreversibly anonymized so that it can no longer be associated with any individual. Anonymized, aggregated data may be retained indefinitely for statistical and analytical purposes.

9. Security Measures

mop888 implements a layered security architecture to protect your Personal Data against unauthorized access, loss, alteration or disclosure. Our measures include, but are not limited to:

• TLS/SSL encryption on all data transmitted between your browser or device and our servers.
• Encryption at rest for sensitive data categories, including financial data and KYC documents, stored on our infrastructure.
• Access controls — Personal Data is accessible only to authorized mop888 personnel and contracted service providers on a strict need-to-know basis.
• Two-factor authentication (2FA) available for all player accounts to add an additional layer of protection against unauthorized login.
• Continuous monitoring — our security team monitors Platform activity around the clock for anomalous patterns that may indicate a data breach or attempted intrusion.
• Regular security audits and penetration tests conducted by independent third-party security specialists.
• Incident response plan — in the event of a confirmed data breach that poses a risk to your rights, we will notify affected Users and relevant authorities within the timeframe required by applicable law.

While we take every reasonable precaution, no system is entirely immune to risk. You also play an important role in keeping your account secure — please refer to Section 3.3 of our Terms & Conditions for your responsibilities regarding credential security.

10. Your Rights

As a User of the mop888 Platform, you have the following rights with respect to your Personal Data. To exercise any of these rights, please contact our support team using the details in Section 12. We will respond within 30 calendar days of receiving a valid request.

• Right of access — you may request a copy of the Personal Data we hold about you and information about how it is being processed.
• Right to rectification — if any Personal Data we hold is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure — you may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. Note that regulatory retention obligations (Section 8) may limit our ability to fully erase certain data categories.
• Right to restriction of processing — you may request that we temporarily suspend processing of your data while a dispute or accuracy challenge is being resolved.
• Right to data portability — where processing is based on consent or contractual necessity and is carried out by automated means, you may request your Personal Data in a structured, machine-readable format.
• Right to object — you may object at any time to processing based on legitimate interests, including profiling for direct marketing purposes. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent — where processing relies on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

mop888 will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline the request, with written reasons provided.

11. Cookies & Tracking Technologies

The mop888 Platform uses cookies and similar technologies (such as web beacons and local storage objects) to operate core functionality, improve performance and, where consent is provided, personalize your experience.

We use the following categories of cookies:

You may adjust your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may impair Platform functionality. Disabling analytics or marketing cookies will not affect your ability to bet or access any game content.

Third-party cookies placed by game providers (e.g., Pragmatic Play, Evolution Gaming) are governed by those providers' own privacy policies. mop888 does not control the cookie behavior of third-party game iframes.

12. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a privacy-related complaint, please contact our Data Protection team through any of the channels below. All contacts are handled in strict confidence.

We aim to resolve all privacy queries within 30 calendar days. Where a complaint cannot be resolved to your satisfaction through our internal process, you may escalate the matter to the relevant supervisory authority in the jurisdiction where mop888 holds its international operating licence. Details of the applicable authority are available on request from our support team.

For general Terms & Conditions queries, please visit our Terms & Conditions page. For information on responsible gaming tools including deposit limits, session time-outs and self-exclusion, please visit our Responsible Gaming page.